Cancellation Policy

Appointments are paid in full at the time of booking and your appointment time is reserved especially for you.

I understand that plans can change, particularly with a new baby. If you need to change your appointment, please provide as much notice as possible.

Rescheduling

Appointments can be rescheduled with more than 24 hours’ notice at no additional cost. Your full payment will be transferred to your new appointment.

Your rescheduled appointment must take place within 3 months of the original appointment date. Appointment credits cannot be extended beyond this period or transferred to another person.

If you need to reschedule within 24 hours of your appointment, please contact Joelleen directly via email. Online rescheduling is not available within this period. Late rescheduling is considered on an individual basis and fees may apply.

Cancellations and refunds

If you choose to cancel your appointment rather than reschedule, a $20.00 AUD administration and payment processing fee will be deducted from your refund.

For cancellations within 24 hours, please contact Joelleen directly via email. As your appointment time has been specifically reserved for you and may not be able to be filled at short notice, additional fees may apply.

Missed appointments

Appointments missed without notice will forfeit the full appointment fee.

This policy applies to both clinic and online consultations and does not limit your rights under Australian Consumer Law.